Sketches Help
Missing drawings
If your drawings are missing from your application, we'll help you to find them.
If iCloud Sync is enabled, you'll search into your iCloud Drive. If not, you'll need to go to your device's local folders:
iCloud Sync is enabled
Follow these steps here if iCloud Sync is enabled
iCloud Sync is disabled
Follow these steps here if iCloud Sync is disabled
Did you erase the app lately?
If you iCloud Sync is not activated, you must make a backup of your drawings before deleting the application, iOS warns you of this when you erase the App.
iCloud Sync is enable:
Let’s search for your drawing in your iCloud Drive:
1/ Open "Files" App
2/ Tap on "iCloud Drive"
3/ Tap on the "Sketches" folder
4/ You should find here the folders that contains your drawings.
Please send us screenshots of your device at this step.
Note: You may have more folders here, depending on how many folders you have created in your application.
5/ Look if you find your drawings here:
Please send us screenshots of your device at this step.
Search in local
If you can't find all your drawings in your iCloud Drive, let’s look into your "On my iPhone" section:
1/ Still in the Files app, tap on "On my iPhone"
2/ Tap on the "Sketches" folder
3/ You may find one or more folders here (except for the "logs" one)
Please send us screenshots of your device at this step.
4/ Enter the folder and search for your drawings here:
Please send us screenshots of your device at this step.
Transfer drawings from local to iCloud
If you have found drawings in local, you can copy the folder containing them to your iCloud drive:
1/ Long-press on the folder you opened in the previous step:
2/ Tap on "Move"
3/ Tap on "iCloud Drive"
4/ Select "Sketches", then tap on "Copy"
